What can additional SAP cloud product support do for your organisation?

Due to the current Covid-19 pandemic, SapienceS2P is offering users of SAP’s cloud procurement products such as Ariba, Ariba Snap and ERP solution S/4 HANA free additional support for 60 days. This is just one of the steps we’re taking to make life easier for others who are taking part in the lockdowns and various other countermeasures we’re all dealing with around the world.

There are additional things we’re planning to do to assist our business partners through the crisis. For instance, we will be working remotely wherever possible to avoid the risk of virus transition. If you can think of anything we can offer that you feel would be helpful to your business, let us know.

So, what can support from SapienceS2P support do for your company?

What can additional SAP cloud product support do for your organisation? How can your business benefit from additional support from the side-lines? Let’s take a look and find out.

Help tidy up any minor issues you’ve spotted with your software: Most people are absolutely delighted with their SAP procurement solution, whether they’re a smaller organisation using Ariba Snap, or are a large enterprise with a fully integrated procurement and ERP set up such as SAP Ariba Cloud and S/4 HANA. However, sometimes companies find there are a few areas where their SAP software could do with a few more tweaks.

The sorts of things that might crop up are often things that you wouldn’t notice until your organisation has been using the software for some time – things like minor changes to how contracts or invoices are handled, a missing option in the user interface that’s only come to light with daily hands-on use by the whole procurement team.

The SARS-Cov-2 epidemic is the perfect time for businesses to take time out to deal with minor (and even not-so-minor) issues that might have cropped up with their SAP Ariba deployment.

Find out in detail what a software installation or upgrade would entail: Change management is a vital part of any new software deployment, and many businesses will want to take advantage of the epidemic’s reduced workload to plan and undertake major changes to their software infrastructure. Step one of this is of course finding out what sort of timescale and levels of disruption you’ll be facing.

Often there will be a few different choices depending on the level of change your company can cope with, making it a good idea for many to sketch out a few different rough plans. Others already know what they want, but need to know the minimum disruption levels, including details of how their new deployment can be carried out remotely to avoid spreading disease.

Get fast advice on urgent issues: Unless you already have a paid-for support plan with SAP, they can charge a lot for support – especially at short notice .Take advantage of SapienceS2P’s skills and experience, and let us take a look at your problem first.

We’ll give you advice on anything from how to fix your problem through to what your future plans will entail and won’t charge you a penny for this support.

Get help getting the most out of extras on offer from SAP due to the Covid-19 pandemic: SAP are providing a growing number of services free during the pandemic in order to support their customers and keep industry moving. Chances are you’ve heard of the free opportunity to access Ariba Discovery, part of the Ariba network. SAP Clients will now be able to make use of the Ariba Network’s buyer-seller matchmaking service for at least the next 4 months, thanks to Ariba Discovery.

Make the most out of Enhanced reporting for SAP customers using Ariba Network and SAP Ariba Supply Chain Collaboration for Buyers: In light of the current outbreak, SAP have also enabled enhanced data reporting for Ariba Network users, to make it easier for them to add smart management features that will help clients weather the coronavirus pandemic.

The data available, combined with other useful data resources from the WHO and others, can help organisations set up action and monitoring centres that will let you automatically route shipments around trouble hotspots, spot areas of specific need on a global scale, and plan shipments to avoid potential problems.

Adjusting your current software to take advantage of these new data streams and more will take expert help and advice. SapienceS2P is on hand to give you that advice quickly, and for free. There are lots of other ways this enhanced data can be put to use, but all of them will need some specialist advice to make the most of what’s out there.

Enjoy free advice from our experts and get the most out of your software

If you don’t have a formal support contract, it’s tempting to put off these sorts of issues when times are good. However, given the current climate you shouldn’t be ignoring even the smallest thing that could make the difference between success and failure.

Get in touch today and find out how SapienceS2P can help you get the most out of your SAP software, and out of the current crisis.  

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